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Customer Service

 READ THIS FIRST

  1. All the following information is derived from our Terms and Conditions. Read these Terms and Conditions for the most accurate and up to date information about these topics.
  2. This information is for consumers only. Dealers should contact us for more information about CJ Nelson Designs Europe
  3. CJ Nelson Designs Europe is part of surf distribution company Front Trading based in the Netherlands

Shipping

We work together with different shipping companies depending on the place of delivery.
We strive to deliver your products as soon as possible.
The cost of shipping can be calculated at checkout, but before making your final payment and is always the most accurate. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the location, shipping times may vary. 

Please also note that if you live in a remote area, extra costs will be charged. To check if your address falls under remote area, please click here.

Within the Netherlands expect 2 to 3 working days for your shipment to arrive.

Within the rest of Europe expect 7 to 9 working days for your shipment to arrive.

We will provide you with a Track & Trace number (if available) so you can track your package

Please contact sales@cjnelsondesigns.eu if you have any questions regarding your shipment.

Right of Withdrawal

After purchasing a product you have the possibility to disband our agreement without giving reasons for 14 days. You must express this right by using this standard form (click to open and download)and e-mail the completed standard form to info@fronttrading.com. After you’ve expressed this right you have a further 14 days to return the product. If we receive the product within this legal term, we will refund the initial purchase including shipping costs within 14 days after we receive the product. You only pay the sipping costs for returning the product. A returned must be complete, intact, undamaged and not used. Also, the product needs to be returned in it’s original packaging.

Read all the information about this right in our Terms and Conditions.

Payment

We accept different methods of payment and include:

  • Ideal
  • Creditcard
  • Paypal

Returns

CJ Nelson Designs strives to provide the highest quality surfboards and customer satisfaction is our number one priority.  If you have any question regarding your purchase of one of our surfboards, please contact the dealer where you purchased the board or contact us at sales@cjnelsondesigns.eu as soon as possible. 

You can return your purchased product within 14 days after purchase and 1 day after delivery. The product must be complete, intact, undamaged and not used. Also, the product needs to be returned in it’s original packaging.

The costs of any returns are to be paid by the consumer.

If we made a mistake or a product arrives with damage, we will compensate the shipping costs of the returned product.

Returns are at risk of the consumer. We are not liable to any damage that is the result of returning a product. Make sure you always ask for a proof of shipping when returning a product.

Read all the information about returns in our Terms and Conditions.

Return address

Front Trading
Viaductweg 48
2525 KL
The Hague
The Netherlands

Questions, Warranty and Complaints

All CJ Nelson Designs surfboards are warranted against defect in materials and workmanship for a period of 120 days from the date of purchase. This means that CJ Nelson Designs surfboards will repair or replace, at our option, any CJ Nelson Designs surfboards that delaminates due to defects in materials or workmanship. This is the only condition covered by CJ Nelson Designs surfboards warranty. No other warranty is expressed or implied.

If you have any questions, warranty questions or complaints please contact us at sales@cjnelsondesigns.eu. We will do our best to reply as quickly as possible. Together we will try and find a suiting solution to your complaint.

Read all the information about warranty and disputes in our Terms and Conditions.